Cancellation Policy

Cancellations are subjected to a 10% cancellation fee. This covers the non-refundable payment processing fee we are charged by the payment processor when your order has been paid for. Cancellations cannot be processed once your order has been fulfilled and you receive your shipping confirmation.

Please reach out to us via email at spoilsandloot@gmail.com with your order or confirmation number to begin a cancellation. 

Refunds
You will receive an order cancellation email as soon as your order is cancelled. Your refund will be processed and you will receive a refund notification email usually within 48 hours. This means we have notified your financial institution to return your funds to you.

Depending on your financial institution, it may take up to 10 business days for them to deposit your funds after you've received a refund notification email from us. 
If more than 15 business days have passed since we’ve processed your refund, please contact us at spoilsandloot@gmail.com.